Managed IT Support

Technology should make your life easier, not more frustrating. Whether you want to fully offload IT support or just need backup for your internal team, ColdSpace delivers flexible, proactive IT services designed to fit your workflow and budget.

Built for Small Business

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Fully Managed IT Services

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Let ColdSpace become your full-service IT department. From helpdesk to patching to network monitoring, we keep your systems running so you can focus on your business—not on tech issues.

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Ideal For: Small businesses with no internal IT

Includes: Unlimited support, proactive maintenance, security updates

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Co-Managed IT Support

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Already have an in-house IT person or team? We integrate with them to handle overflow, fill knowledge gaps, and bring enterprise-grade tools and strategy to the table.

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Ideal For: Businesses with small IT teams

Includes: Shared ticketing, escalations, monitoring, project collaboration

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Engineering Escalation Services

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When things get tough, your IT team needs a trusted expert on call. We provide senior engineering support for complex issues, network failures, and advanced configurations.

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Ideal For: MSPs, internal IT teams, high-risk industries

Includes: Hourly escalation support, senior engineer availability, vendor coordination

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Alerting-Only Services

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Want to manage things yourself but still be alerted when something breaks? We set up professional-grade monitoring tools to notify your team—and step in if you want help.

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Ideal For: DIYers, startups, internal tech staff

Includes: 24/7 alerting setup, optional escalation path

Set Up Alerts
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Need help deciding which model is right for you?

Let’s talk about your current setup and goals—we’ll help you pick the right level of support.

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